1. Introduction
MNE Hydraulics Limited (“we”, “our” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely, responsibly and in accordance with applicable data protection legislation.
This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit our website, contact us, make an enquiry, request a quotation or engage our services.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR), as amended.
By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy.
2. Who We Are
The organisation responsible for determining how and why your personal information is processed is:
MNE Hydraulics Limited
Trading Address:
Unit 26, Albion Gateway,
Burton-on-Trent,
Staffordshire,
DE13 0FW,
United Kingdom.
Company Registration Number: 09628479
Telephone: 01283 515 977
Email: sales@mnehydraulics.co.uk
Website: www.mnehydraulics.co.uk
For the purposes of data protection legislation, MNE Hydraulics Limited acts as the Data Controller when processing personal information covered by this policy.
3. What Personal Information We Collect
We may collect and process different categories of personal information depending on how you interact with our business.
This may include:
Personal identification and contact information
- Full name.
- Business name and job title.
- Email address.
- Telephone and mobile numbers.
- Business and correspondence addresses.
Enquiry and communication information
- Information submitted through our website contact forms.
- Details of enquiries, quotation requests and service requirements.
- Correspondence exchanged by email, telephone or other communication channels.
- Information provided when requesting technical assistance or support.
Customer and business information
- Details relating to quotations, orders and contracts.
- Purchase orders and invoicing information.
- Details of products, components and services supplied.
- Project specifications, technical requirements and service records.
- Relevant customer and supplier communications.
Website and technical information
When you visit our website, certain technical information may be collected automatically, including:
- IP address.
- Browser type and version.
- Device and operating system information.
- Website pages visited.
- Date and time of visits.
- General website usage and diagnostic information.
We only collect personal information that is relevant and necessary for the purposes explained in this policy.
4. How We Collect Your Information
We may obtain personal information through several channels, including:
- Directly from you when you complete a website contact form.
- When you telephone, email or otherwise contact us.
- When you request a quotation or information about our services.
- During the provision of hydraulic engineering, repair, maintenance, manufacturing or installation services.
- Through ongoing customer, supplier and business relationships.
- From publicly available business information where appropriate.
- Automatically through website technologies, such as cookies and server logs.
Where we obtain information from third parties, we will only use it where there is a legitimate and lawful reason to do so.
5. How We Use Your Personal Information
We use personal information for legitimate business and operational purposes, including:
- Responding to enquiries and requests for information.
- Preparing quotations and proposals.
- Providing hydraulic engineering, repair, servicing and maintenance services.
- Designing, manufacturing and installing hydraulic systems and equipment.
- Processing customer orders and managing contractual relationships.
- Communicating with customers, suppliers and business contacts.
- Arranging deliveries, collections and site visits.
- Providing technical support and after-sales assistance.
- Managing invoices, payments and financial records.
- Meeting legal, regulatory and accounting obligations.
- Maintaining the security and functionality of our website.
- Investigating complaints, resolving disputes and protecting our business interests.
- Improving our services and customer experience.
We will not use your personal information for purposes that are incompatible with the reasons for which it was originally collected unless we have a lawful basis to do so.
6. Our Lawful Basis for Processing
Under UK GDPR, we must have a valid lawful basis for processing personal information.
Depending on the circumstances, we rely on the following lawful bases:
Consent
Where you have actively agreed to a particular use of your personal information, such as receiving certain types of marketing communications or accepting non-essential cookies.
You may withdraw your consent at any time.
Contractual necessity
Where processing is necessary to enter into or fulfil a contract with you, including providing quotations, processing orders and delivering our services.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided these interests do not override your rights and freedoms.
Examples include responding to general business enquiries, maintaining customer relationships, improving our services, managing our operations and protecting our website.
Legal obligation
Where we are required to process or retain personal information to comply with legal or regulatory requirements, including taxation, accounting and other statutory obligations.
Where we rely on legitimate interests, we will consider the nature of the processing and its potential impact on individuals.
7. Sharing Your Personal Information
We do not sell, rent or trade personal information to third parties.
However, we may share relevant information where necessary to operate our business, provide our services or meet legal obligations.
This may include sharing information with:
- Website hosting and IT service providers.
- Email and business communication providers.
- Website security, spam prevention and technical support providers.
- Professional advisers, including accountants, solicitors and insurers.
- Payment providers and financial institutions where relevant.
- Delivery companies, transport providers and other service partners where necessary.
- Regulatory authorities, government bodies or law enforcement agencies where legally required.
Any third parties processing personal information on our behalf must be subject to appropriate contractual and data protection safeguards.
We only share information that is reasonably necessary for the relevant purpose.
8. How We Store and Protect Your Information
We take appropriate technical and organisational measures to protect personal information against:
- Unauthorised access.
- Accidental loss or destruction.
- Unlawful disclosure or alteration.
- Misuse or unauthorised processing.
These measures may include access restrictions, password protection, secure hosting, system updates, security controls and appropriate staff access arrangements.
Access to personal information is restricted to individuals who require it for legitimate business purposes.
Although we take reasonable steps to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. How Long We Retain Your Information
We only retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and regulatory requirements.
Retention periods will depend on the type of information and the circumstances in which it is processed.
Our general retention approach is as follows:
| Information type | General retention approach |
|---|---|
| General website enquiries | Up to 24 months after the last meaningful communication, unless further retention is justified. |
| Quotations and proposals | For the duration of the enquiry and any subsequent business relationship, plus any necessary follow-up period. |
| Customer and supplier records | For the duration of the business relationship and thereafter as required for legal, contractual and accounting purposes. |
| Invoices and financial records | In accordance with applicable statutory accounting and tax retention requirements. |
| Project and engineering records | For as long as reasonably necessary to support contractual, operational, warranty, safety and legal requirements. |
| Website security and technical logs | For a period appropriate to the security and operational purpose for which they are collected. |
Where information is no longer required, it will be securely deleted, destroyed or anonymised, where appropriate.
10. Cookies and Website Technologies
Our website may use cookies and similar technologies to ensure the website functions correctly, improve performance and understand how visitors interact with our content.
Cookies are small text files stored on your device when you visit a website.
Depending on the technologies enabled on our website, cookies may include:
Strictly necessary cookies
These cookies are required for essential website functionality, security and the operation of certain website features.
Analytical and performance cookies
These may help us understand how visitors use our website, identify technical issues and improve website performance.
Functional cookies
These may remember certain preferences or settings to improve your browsing experience.
Third-party cookies
Certain website services and embedded content may use cookies or similar technologies operated by third parties.
Where required by PECR, we will request your consent before placing non-essential cookies on your device.
You can manage or withdraw your cookie preferences through the website’s cookie settings, where available. You can also manage cookies through your browser settings.
Disabling certain cookies may affect the functionality of parts of our website.
11. Marketing Communications
We may occasionally contact business customers or professional contacts with information about our products, services or relevant business updates where permitted by applicable marketing and data protection legislation.
We will ensure that any direct marketing communications are sent in accordance with applicable legal requirements.
Where consent is required, we will obtain it before sending marketing communications.
You can opt out of marketing communications at any time by:
- Using the unsubscribe facility included in the communication, where available.
- Emailing sales@mnehydraulics.co.uk with your request.
- Contacting us directly using the details provided in this policy.
Opting out of marketing communications will not affect essential communications relating to existing orders, contracts, quotations or services.
12. Your Data Protection Rights
Under UK GDPR, you have several rights in relation to your personal information.
Depending on the circumstances and applicable legal requirements, these include:
Right of access
You can request a copy of the personal information we hold about you.
Right to rectification
You can ask us to correct inaccurate or incomplete personal information.
Right to erasure
You can request the deletion of your personal information where there is no lawful reason for us to continue processing or retaining it.
Right to restrict processing
You can ask us to restrict the use of your personal information in certain circumstances.
Right to data portability
You may request that certain personal information is provided to you or transferred to another organisation in a commonly used electronic format, where applicable.
Right to object
You can object to certain types of processing, including processing based on legitimate interests and direct marketing.
Right to withdraw consent
Where we rely on consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise any of these rights, please contact us using the details provided in Section 15.
We may need to verify your identity before responding to a request.
We will normally respond within one month of receiving a valid request. In certain circumstances, this period may be extended in accordance with data protection legislation.
There is normally no charge for making a request.
13. International Transfers of Personal Information
We generally seek to use service providers that process personal information within the United Kingdom or other jurisdictions where appropriate data protection safeguards are in place.
Where personal information is transferred outside the UK, we will ensure that an appropriate legal transfer mechanism is in place, as required by UK data protection legislation.
This may include an adequacy regulation, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, where applicable.
14. Links to Other Websites
Our website may contain links to external websites operated by third parties.
These websites have their own privacy policies and data protection practices, which are outside our control.
We are not responsible for the privacy practices, content or security of external websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
15. Contacting Us About Your Personal Information
If you have any questions about this Privacy Policy, how we process personal information or wish to exercise your data protection rights, please contact us.
MNE Hydraulics Limited
Unit 26, Albion Gateway,
Burton-on-Trent,
Staffordshire,
DE13 0FW,
United Kingdom.
Telephone: 01283 515 977
Email: sales@mnehydraulics.co.uk
Website: www.mnehydraulics.co.uk
16. Right to Complain to the Information Commissioner’s Office
If you are unhappy with how we have handled your personal information, we would encourage you to contact us first so that we can investigate and attempt to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information Commissioner’s Office
Website: https://ico.org.uk/
Telephone: 0303 123 1113
You can find further information about your data protection rights and how to make a complaint on the ICO website.
17. Changes to This Privacy Policy
We may review and update this Privacy Policy from time to time to reflect changes in our business activities, website functionality, data protection practices or applicable legislation.
Any updates will be published on this page, together with the revised last updated date.
We recommend reviewing this page periodically to remain informed about how we protect your personal information.
